Monstronix, Inc.

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TripleHead2Go Digital Edition
[T2G-D3D-IF]

$294.49

Displaying 1 to 2 (of 2 reviews) Write a Review

Result Pages: 1

From Mark in Glendale, Arizona (Date Added: Saturday 03 November, 2007) Value Rating:

[4 of 5 Stars!]
Overall Rating:

[5 of 5 Stars!]
Experience: I currently use it.

Adding a powered USB hub solved my difficulty with the non-functioning PowerDesk SE program. The Matrox unit derives it's power from the USB port, and although I had a green power light on the unit, it was not deriving enough power from my computer thru the conventional USB for the PowerDesk SE program to sense the unit was attached. The powered USB hub supplies the proper line voltage to produce a strong enough signal now and it functions fine. One other thihg. When opening windows, the new window will often default to the left-hand monitor instead of centered on the center monitor where the user can read it more conveniently. I had read in a review of the unit on one of the flight simulation websites that there was an update available that moves this default monitor from the left to the center, however I have not been able to locate this file nor has customer service responded to my email regarding its existence. That's all I need now.

From Mark in Glendale, Arizona (Date Added: Sunday 30 September, 2007) Value Rating:

[5 of 5 Stars!]
Overall Rating:

[4 of 5 Stars!]
Experience: I currently use it.

While I have already submitted a narrative review for this product, I don't see it posted yet. At this time, my original problem with the nonfunctional PowerDesk SE program is not solved. But I suspect we're working on a solution still. I think this may go a long way toward a remedy if I can get this program to work and I am then able to adjust my settings from its interface. Here's the dialog I am having with customer service, who have been great so far: Hi Mark, Unfortunately, the Dual DVO ports are not the same as Dual-link DVI ports. It seems that the only way that this product can run correctly is if you use the vga cable we included with our unit and connect it to the vga port of the Triplehead2go. Best regards, Emanuele Matrox Technical Support Rep. Please quote all previous messages when sending replies. Visit our Support section for the latest News, Drivers, FAQs. From: Mark Stotesbery [mailto:stotes@cox.net] Sent: Thursday, September 27, 2007 8:40 PM To: graph_ts_gen@exch1.matrox.com Subject: RE: Tech Support request - General I checked the device manager and there is the annotation for MTX. The specs on the 6600 graphics card mentions it has dual DVO ports for interfacing to external TMDS transmitters and external TV encoders. Does that meet specification? Do these specs have anything to do with getting the PowerDesk SE program to function? Just checking, because that seems to be related to my difficulty. When I 2x click on the program in “Programs” nothing happens at all… whereas, when I first installed it the program ran and I could make these adjustments… I just have no capability for going back in and readjusting these settings because I can’t run that program. Thanks, Mark -----Original Message----- From: Tech Support [mailto:graph_ts@matrox.com] Sent: Thursday, September 27, 2007 7:58 AM To: 'Mark Stotesbery' Subject: RE: Tech Support request - General Hi Mark, My mistake. It would be the same with a desktop. Let us know how it goes. Best Regards, Peter Matrox Technical Support Representative In your reply, please include the entire email correspondence for reference Web: http://www.matrox.com/graphics/en/corpo/support/home.php -
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---------------------- From: Mark Stotesbery [mailto:stotes@cox.net] Sent: Thursday, September 27, 2007 10:36 AM To: graph_ts_gen@exch1.matrox.com Subject: RE: Tech Support request - General The green power light is on. This is a desktop, not a laptop, although I’m not sure that matters in this instance. I’ll follow your instructions this evening. Thank you. Mark -----Original Message----- From: Tech Support [mailto:graph_ts@matrox.com] Sent: Thursday, September 27, 2007 7:03 AM To: 'Mark Stotesbery' Subject: RE: Tech Support request - General Hi Mark, Is the power led on the TH2Go unit green? Go to device manager, monitors, plug and play, properties, details. Under device instance ID next to the word display do you see the letters MTX? (do this for all plug and play listed) It’s possible that the video card does not have a “Dual Link” DVI port which is required for the TH2Go Digital. If this is the case can you try the supplied VGA to VGA cable from the laptop to the TH2Go. Also the native resolution of your monitors is 1680x1050 so 3 X 1680x1050 is not supported by your video card. You would have to set the resolution to 3840x1024 (3 X 1280x1024) which is what the video card supports. Best Regards, Peter Matrox Technical Support Representative In your reply, please include the entire email correspondence for reference Web: http://www.matrox.com/graphics/en/corpo/support/home.php ---
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------------------ From: Mark Stotesbery [mailto:stotes@cox.net] Sent: Wednesday, September 26, 2007 10:56 PM To: graph_ts_gen@exch1.matrox.com Subject: RE: Tech Support request - General Compaq Presario Desktop (no docking station involved), AMD Athlon 1900, 2gb RAM, Windows XP Home, NVIDIA GeForce 6600 3 Samsung SyncMaster 226BW Monitors (native resolution unknown – how do I find this?) NVIDIA drivers: nv4_disp.dll Using the larger, digital connectors on both the 6600, Matrox and the monitors Thanks, Mark -----Original Message----- From: Tech Support [mailto:graph_ts@matrox.com] Sent: Monday, September 24, 2007 9:14 AM To: stotes@cox.net Subject: Tech Support request - General Hello Mark, Could you please provide system information i.e. laptop, desktop, graphics card, operating system, driver package, etc. If a laptop are you using a docking station? What are the monitors and their native resolution? Best Regards, Peter Matrox Technical Support Representative In your reply, please include the entire email correspondence for reference Web: http://www.matrox.com/graphics/en/corpo/support/home.php -
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---------------------- From: Mark Stotesbery [mailto:stotes@cox.net] Sent: Sunday, September 23, 2007 1:35 AM To: gxmsales@matrox.com Subject: PowerDesk SE Greetings: I just got my Matrox TripleHead to Go Digital in the mail a few days ago and I have a technical question. Can you forward this to the proper person. Thanks. PowerDesk SE appears to be inoperative resulting in my inability to adjust the resolution of my matrox/monitors. Mark Stotesbery

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