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Overview
Monstronix believes strongly in protecting the privacy of our customers. We make the safeguarding of your personal information
a top priority. Monstronix's privacy policy covers the collection and use of personal information
that may be collected by Monstronix anytime you interact with Monstronix, such as when:
- you visit our website,
- you purchase products from our website,
- you call our sales and support associates.
Please take a moment to read the following to learn more about our information practices, including
what type of information is gathered, how the information is used and for what purposes, to whom we disclose the
information, and how we safeguard your personal information. Your privacy is a top priority at Monstronix, and we
go to great lengths to protect it.
The information we collect
There are a number of situations in which your personal information may help us give you better service.
For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate,
or purchasing a product from our website. At such times, we may collect personal information relevant to the situation, such as your name, mailing address,
phone number, email address, contact preferences, credit card information, and information relating to a support or service issue.
We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information
to our customers and to understand which parts of our websites and Internet services are of most interest to them.
The Monstronix website requires that you create a User ID that consists of your email address and a password.
This process saves you time and allows for easier use of our website. Here's how it works: You create a personal profile
providing your name, phone number, email address, mailing address and a password. Our website saves your information, and the next
time you visit Monstronix, all you need to do is enter your email address and password; the system looks up the information it needs to assist you.
Monstronix does not store any credit card information on our servers. All credit card information used to purchase
products from our website is passed transiently to our payment gateway and credit card processors using secure SSL encryption.
When we disclose your information
Monstronix takes your privacy very seriously. Monstronix does not sell or rent your contact information to any other company.
There are times when it may be necessary for Monstronix to make certain personal information about you available to companies
that Monstronix has a strategic relationship with or that perform work for Monstronix to provide products and services to you on our behalf.
These companies may help us process credit card transactions, extend credit, fulfill customer orders, deliver products to you, manage and enhance
customer data, provide customer service, assess your interest in our products, or conduct customer research or
satisfaction surveys.
These companies are obligated to protect your personal information in accordance with Monstronix's policies.
Without such information being made available, it would be difficult for you to purchase products, have products delivered to you,
receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and
content on the Monstronix website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about
you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Monstronix takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss,
theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The Monstronix website uses Secure Sockets Layer (SSL)
encryption on all web pages where personal information is required. To make purchases from the Monstronix website, you must use an SSL-enabled
browser such as Internet Explorer or Mozilla Firefox. Doing so protects the confidentiality of your personal and credit card information
while it is transmitted over the Internet.
Integrity of your personal information
Monstronix has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used.
Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact
information and preferences are accurate, complete, and up to date by checking Your Account Page.
You may request a copy of your personal information, your purchase history, and your interactions with our sales and support agents
by contacting us at the email address below.
Cookies and other technologies
As is standard practice on many corporate websites, Monstronix's website uses cookies and other technologies to help us understand
which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other
technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer
communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet
protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users
movements around the site and to gather demographic information about our user base as a whole. Monstronix will not use the information
collected to market directly to that person.
Our commitment to your privacy
Monstronix takes protecting your privacy very seriously and is a proud member of the Better Business Bureau.
For more information, please click on the Better Business Bureau logo (on the left side of all our pages) to verify our membership, and our commitment to the security of your information.
Monstronix has links to the sites of other companies. Monstronix is not responsible
for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Monstronix may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted
on our website along with the updated privacy policy.
If you have any questions concerning our privacy policy which are not covered in this statement, please contact us using the Contact US link below. |
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